Shipping & Handling

Delivery information

Please review and ensure the accuracy of all delivery information to prevent any delays in receiving your order. Incorrect or missing information may necessitate contacting you for updates, potentially causing delays, especially during customs clearance.

Customs inspection:
Local customs offices may require additional documents and time for package clearance, leading to extended delivery times.

Shipping Disclaimer:
Our goal is to provide the best shipping options worldwide, with responsiveness to your needs. Please note that shipping times may be affected during public holidays.

Delivery way:
Your order may be delivered by the local post office or a courier service. In most areas, the local post service handles deliveries, often alongside regular mail. If you're not available during delivery, a notice card may be left with instructions on collecting your package.

Processing Time:

Order verification, quality check, and packaging occur within 24 hours of order placement.
Fulfillment center and postal service processing take an additional 3–5 days.
Shipping Time:

Time taken for items to be shipped from our fulfillment center to the destination.
International delivery usually takes about 7-15 business days but may vary.

Reshipping Policy:
We do not offer reshipping arrangements for parcels returned due to incorrect or incomplete addresses or unavailability.

Taxes & Duties:
Import taxes, duties, and customs fees are determined by the destination country's customs office. Recipients are responsible for these charges, and they won't be covered by us. Contact your local customs office for detailed information on these charges.

Customs Regulations:
Ensure compliance with your local postal regulations for restricted items, as we cannot be held liable for items not accepted in your specific country.

Foreign Transaction Fees:
If your credit card is in a currency other than USD, you may incur different exchange rates and foreign currency transaction fees determined by your bank. Check with your bank for details on these fees.

Currency Information:
Our store prices are displayed in your local currency but processed in USD during checkout through Paypal or Credit card.

For any questions or concerns, feel free to contact us at sale@sklighter.com.